Last Update: August 19, 2020
We recognize our obligation to our clients, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all our operations. Likewise, we are dedicated to the fundamentals of protecting consumer privacy on the Internet, and in the provision of services to our clients.
Personal information we collect, and how we use it
Visiting our website
When you visit the Medical section of our website, we ask you to provide your date of birth, as well as your province of residence, in order to ensure you are of legal age in your province. You can choose to have Organigram “remember” this information for 30 days, so that you don’t have to enter it every time you visit this section of our website.
Registration as client
In order to become a customer of Organigram, we will require that you register and that you provide certain information to process your orders and for regulatory compliance purposes. This includes your name, date of birth, gender, email, phone number and mailing address, along with the documentation necessary to confirm your entitlement to purchase medical cannabis. You must provide your signature on the online registration form. We will then provide you with a Client ID and password that you will need to make any purchases through the website. If you have questions, we ask that you provide your name and email address, so that one of our representatives can get back to you with answers.
In additional to a completed registration form, you must also have your doctor fill out a medical document (available on the website), which in addition to your name, date of birth and phone number, includes certain personal health information, such as cannabis prescription information, medical condition information, and any additional notes your physician may include. Once you have submitted both of these forms to us, you can proceed to place on order through our website.
We may also collect personal information such as your name, email address or phone number in order for you to participate in some programs, sweepstakes or other promotions offered on our website, to be added to our Organigram mailing list, and for the additional purposes outlined below. You will be able to unsubscribe from receiving them at any time.
We use your personal information for the purpose of providing our services to you, as you request, including using your e-mail and/or your name and phone number, to contact you in connection with providing the services; where you specifically consent to follow-up contacts by Organigram or to be put on our electronic mailing list, to contact you from time to time; and for such other purposes to which you may consent from time to time. We may contact you without your specific consent to provide you with notices related to health and safety, and to administer your account with us.
Automatically collected information
You may prevent the collection of data generated by the cookie about your use of this website (including your IP address) and opt-out of being tracked by Google Analytics across all websites by downloading and installing a browser-plugin which is available here. You can also opt-out of being tracked by Google Analytics if you click on the following opt-out link: Opt-out of Google Analytics Tracking.
You will also have to opt-out for each device you use to visit our website.
Internal use of information
Organigram may use personal information to manage our business, to understand how visitors use our website and to understand our customers’ preferences so that we can more effectively meet their needs. We will use de-identified, aggregate information where possible for such purposes.
Disclosure of your personal information
We will not disclose your personal information except with your consent or as may be required by law.
Some or all of the personal information we collect may be stored or processed in jurisdictions outside of Canada. As a result, this information may also be subject to laws in those jurisdictions.
How we protect personal information
The security of your personal information is important to us. We protect your personal information by maintaining physical, organizational and technological safeguards appropriate to the sensitivity of such personal information. We retain personal information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements, and we de-identify or destroy such information when it is no longer needed.
Access and rectification
You have a right to access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it corrected, please contact our Privacy Officer Helen Martin at helen.martin [at] organigram.ca. You may be required to provide additional information to verify your identity, which will only be used for this purpose.
Deletion of personal information
If you would like Organigram to delete any of your personal information from its database, you can make a written request for deletion by emailing our Privacy Officer at helen.martin [at] organigram.ca, or by writing to the following address:
35 English Drive
Moncton, NB E1E 3X3
If you exercise your rights related to access, rectification or deletion of your personal information, we may require additional personal information to confirm your identity. This personal information will only be used for such purposes.
We may use “cookie” technology to obtain non-personally identifiable information from our online visitors. Cookies are information files that your web browser places on your computer when you visit a website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract any personal information in this process nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you may not be able to use the features of our site.
We use a temporary session cookie to enable you to use some of our interactive features. These temporary cookies are eliminated when you exit your browser. Another type of cookie can be stored on your computer by your browser. When you log in, this type of cookie tells us whether you’ve visited us before or are a new visitor. We do use the cookie to help us identify website features in which you have the greatest interest so that we can provide more of what you may want.
While we try to ensure that our website only links to other websites that share our high standards of decency, fairness, and integrity, Organigram is not responsible for the contents of any such linked pages or any other pages not under its control and/or part of our website. Organigram makes no representation or warranty regarding, and does not endorse, any linked websites, the information appearing thereon or any of the products or services described, other than with respect to our website.
How to contact us